A Pembroke, Ont. father is breathing a sigh of relief after Microsoft refunded him over $8,000 that his son unknowingly spent while playing Xbox.
Last month, Lance Perkins opened his credit card bill to find $8,206.43 in charges that his son had racked up playing a FIFA game.
Shocked, he contacted his credit card company, but to no avail. He then contacted Microsoft and was told he wouldn’t be refunded, CTV News reported.
“It floored me. Literally floored me, when I’d seen what I was being charged,” he told CBC News.
Gamers play Electronic Arts Inc.’s FIFA 16 soccer computer game on Microsoft Corp. Xbox consoles at the Gamescom video games trade fair in Cologne, Germany on Aug. 5, 2015. (Photo: Krisztian Bocsi/Bloomberg via Getty Images)
But the tech giant reversed its decision when it found out that Perkins’ son was only 17 years old, and gave the father his money back.
“Microsoft may occasionally choose to provide a one-time refund in cases of minors making purchases without parental permission,” it told CTV Ottawa. “These refunds are for a very small number of users in exceptional cases, and they will only be granted once in a lifetime.”
Perkins’ son has his own credit card in his dad’s name in case of emergencies, or to buy items to stock the family-owned convenience store, CBC News reported.
When he used that card to make in-game purchases, he only thought he was paying a one-time fee.
An illuminated Microsoft Corp. Xbox logo sits on display at the Gamescom video games trade fair in Cologne, Germany on Aug. 5, 2015. (Photo: Krisztian Bocsi/Bloomberg via Getty Images)
Perkins is now calling on Microsoft and credit card companies to bring in new measures to keep others from being charged for purchases they never intended to make, said Global News.
And he’s done with Xbox.
“There will never be another Xbox system — or any gaming system — in my home,” he told CBC News.
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